Many of you might have come across incidences wherein, people have received stones, bricks and more instead of the expensive products they purchased. There was this case that came into light about a customer from Ghaziabad buying an expensive phone worth over 45K from an online site and getting stones in the box. But, he was smart enough to cover the box opening procedure on his phone video camera. He simply posted this video on the micro-blogging site and was lucky enough to receive a full refund with 4 days.
But, such incidences leave very bad impressions about online transactions or purchases. People turn reluctant to make purchases of higher costs as well. Many times the product is damaged as well or even fake. The reason being that some eCommerce sites only tend to be a selling platform where umpteen buyers sell products.
So, what’s the action plan if you fall prey to this online fraud, which could be due to a fake website purchase, or a fake seller on a genuine website or a notorious courier company.
Here’s a look through some preventive measures that can primarily help you keep such frauds at bay.
Check the site URL – The URL of the site is the first thing you need to check when you visit the site. A secure site will always have HTTPS with a lock icon. A non-secure site will have HTTP.
Check for customer reviews – The customer reviews and rating of the seller together will give you a fair idea of the quality of the products and service of the seller.
Check the payment gateway – Do check if the payment gateway used for payment through credit card or debit card or net banking is secure enough.
Now, in times when you fail prey to frauds, fake or damaged products, this is what you could do to get out of the mess.
If you get a fake product – If you get a fake product, primarily, click the images of the product and contact customer support of the website through email and give every relevant detail pertaining to the product. Wait for the customer support to get back to you. They might ask you to return the product and refund you the money or suggest a replacement.
Incase, the site does not agree to refund or replace you may take the next step, viz. legal action.
Reach out to the Consumer Court – You may file a complaint to the consumer court with the details. You might have to hire a consumer lawyer for the same and fight the case. You can claim the complete compensation from the seller.
File a case – You could either send a legal notice to the seller with regard to the fake product after consulting a consumer lawyer or file a case of infringement via a copyright lawyer.
Whichever legal step you take and proceed to be sure to consult a consumer lawyer and then go ahead. Make certainly give the best results.
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*Sourced form the Internet